how can i put ticket description into mail notification , so my mail notification will be like:
Hello,
Detail of New Ticket
Subjek : Network Problem
ID Ticket: GDE8SMWMUD
Ticket Description:
I have a problem with internet connection, please help as soon as possible because im totally depend on internet to do my wok.
You can manage the ticket by click:
http://cyberjaya.com/helpdesk//admin/ad ... resh=53368
*DO NOT REPLY THIS EMAIL*
