How to add Ticket Description into Mail notification

the mail() function

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hamidi
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Joined: Tue Mar 06, 2012 5:39 pm

How to add Ticket Description into Mail notification

Postby hamidi » Thu Apr 05, 2012 5:09 pm

how can i put ticket description into mail notification , so my mail notification will be like:

Hello,

Detail of New Ticket

Subjek : Network Problem
ID Ticket: GDE8SMWMUD

Ticket Description:
I have a problem with internet connection, please help as soon as possible because im totally depend on internet to do my wok.


You can manage the ticket by click:
http://cyberjaya.com/helpdesk//admin/ad ... resh=53368


*DO NOT REPLY THIS EMAIL*

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